Coliving Academy: Operations and Property Management

Mayank Pokharna · Founder, Everything Coliving

13 years in coliving · Reviewed by the Everything Coliving team

What this module covers

The operating model, SOPs and staffing to run coliving spaces at scale.

Operations is what separates a nice idea from a business that scales. Coliving is housing as a service, and this module teaches you to design the operating model, write SOPs your team can follow under pressure, staff a building without over- or under-hiring, run maintenance and turnover as predictable systems, and track the small set of metrics that predict problems weeks before they surface in your revenue. The through-line is simple: get the recurring work onto rails so your team's attention is free for residents and for the genuinely unusual.

Learning outcomes

• ✓Design the operating model before you scale it
• ✓Write SOPs your team can actually follow
• ✓Staff a building without over- or under-hiring
• ✓Track the operational metrics that predict problems

Lessons in this module

Core level · 5 lessons · about 3 hours. Lessons open to Academy members.

1. 1
   The coliving operating model30 min

   Design the operating model before you try to scale it.

2. 2
   SOPs and playbooks25 min

   Write standard operating procedures your team will actually follow.

3. 3
   Staffing and roles25 min

   Staff a building without over- or under-hiring.

4. 4
   Maintenance and turnover25 min

   Run maintenance and room turnover as predictable systems.

5. 5
   Operational metrics and reporting25 min

   Track the operational metrics that predict problems early.

Sample lesson