Coliving Academy: HR and Training
Hiring, structuring and training the team that runs a coliving operation.
Mayank Pokharna · Founder, Everything Coliving
13 years in coliving · Reviewed by the Everything Coliving team
What this module covers
Hiring, structuring and training the team that runs a coliving operation.
The community manager is the single most important hire in coliving, and the hardest to define. This module teaches you to define the roles you actually need, hire for the right blend of hospitality and operations, onboard and train so your standards survive turnover, and keep good people through feedback, burnout prevention, and a culture that holds together across many buildings. In a sector the Everything Coliving 2026 Operator Survey (500+ operators surveyed across 40+ countries) consistently describes as people-led, the team is not overhead attached to the real estate; the team is the product.
Learning outcomes
- ✓Define the roles a coliving operation actually needs
- ✓Hire for the mix of hospitality and operations the job requires
- ✓Onboard and train so standards survive turnover
- ✓Build a culture your team wants to stay in
Lessons in this module
Core level · 5 lessons · about 2.5 hours. Lessons open to Academy members.
- 1Roles in a coliving team25 min
Define the roles a coliving operation actually needs.
- 2Hiring the community manager30 min
Hire a community manager for the real mix the job requires.
- 3Onboarding and training25 min
Onboard and train so standards survive beyond the founder.
- 4Standards, feedback and retention20 min
Keep standards high and good people through feedback and burnout prevention.
- 5Culture at scale20 min
Preserve team culture as you add buildings and people.
Module capstone
Build a people plan: role definitions with a named owner for each, a community-manager scorecard and hiring funnel, a two-week onboarding plan ending in competence checks, two burnout-prevention measures for live-in staff, and your three cultural non-negotiables that hold across every building.
Sample lesson
The community manager is the single most important hire in coliving, and the hardest to define. The role sits between hospitality, operations and social work, and the wrong person in it shows up in your reviews within a month.
Explore the rest of the course
Go deeper on this pillar: HR and training → Already a member? Log in to the course →
Want hands-on help with this? Operations and property management consulting →
Want the HR and Training module?
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