Monthly masterminds, weekly updates, and networking with coliving operators worldwide.
A practical, repeatable system for coliving operators who take community seriously. Assess where you stand, diagnose root causes, implement targeted interventions, and measure what matters.
Community doesn't happen by accident. The best coliving operators treat it as a system, measurable, improvable, and tied directly to occupancy, retention, and revenue.
Understand Where You Stand
Identify Root Causes
Implement Targeted Interventions
Track Progress & Iterate
Understand Where You Stand
Before you can improve community, you need to measure it. Use our Community Health Scorecard to evaluate your coliving space across social connection, programming quality, conflict resolution, shared space utilization, and resident satisfaction.
Identify Root Causes
Low community health scores are symptoms, not causes. The Diagnosis phase maps your scores to specific spatial, operational, and cultural root causes. A community with low event attendance might have a scheduling problem, a space design problem, or a culture problem, the solution is different for each.
Common areas too small, no informal gathering spots, kitchen bottlenecks, no outdoor space
No community manager, events at wrong times, no onboarding process, poor conflict mediation
No shared values, cliques forming, language barriers, age/demographic mismatch, transient population
No community app, poor communication channels, no feedback mechanism, no event RSVP system
Implement Targeted Interventions
Based on your diagnosis, choose targeted interventions. Don't try to fix everything at once, focus on 2-3 high-impact changes per quarter. Use our tools to plan and execute.
Track Progress & Iterate
Community building is a continuous loop, not a one-time project. Re-run the Community Health Scorecard quarterly, track your metrics over time, and benchmark against industry data from our Live Research platform.
Quarterly scorecard assessment (target: 80+/100)
Average percentage of residents attending events (benchmark: 40-60%)
Months residents stay vs market average (community = retention)
Net Promoter Score from quarterly surveys (industry average: 30-50)
Average days to resolve resident disputes (target: <3 days)
Percentage of new residents from existing resident referrals (target: 20%+)
Deep-dive into designing the resident experience from move-in to move-out.
Real-time industry data on community practices, event frequency, and retention.
Compare your community metrics against industry KPIs.
Hire and train community managers who can implement this framework.
Operational systems that support community programming.
Hear how leading operators build community in practice.
Start with the Community Health Scorecard to understand where you stand today, then work through the framework step by step. Need hands-on help? Our advisory team includes community design specialists.
