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Design seamless move-in and move-out experiences for your coliving property. Get checklists with task assignments, timelines, and workflows.
7 days before to 7 days after
26
Total Tasks
18
Operator
3
Resident
0/26 completed
Send welcome email with move-in details
Include move-in date, time, address, contact person, and what to bring.
Share digital welcome pack
House rules, WiFi info, local area guide, emergency contacts, community channel invite.
Prepare room and common areas
Deep clean room, check all furniture and fixtures, test appliances.
Review and sign lease agreement
Ensure all terms are clear and both parties have signed copies.
Collect security deposit and first month rent
Verify payment has cleared before move-in day.
Set up digital access credentials
Create smart lock codes, app access, and building entry permissions.
Meet and greet resident
Welcome the new resident in person. Offer to help with luggage.
Complete room condition inventory
Walk through the room together, document condition of walls, floors, furniture, fixtures.
Take timestamped photos of room
Photograph every wall, floor, ceiling, furniture item, and any existing marks/damage.
Test all room fixtures
Check lights, outlets, locks, windows, blinds, heating/AC, and water (if en-suite).
Hand over keys and access items
Document all keys, fobs, remote controls, and access codes provided.
Sign inventory checklist
Both parties sign the completed room condition inventory.
Unlock Full Checklist
Get all phases, assignee tracking, and downloadable PDF.
Tour common areas
Walk through kitchen, living room, and all shared spaces. Explain usage rules.
Show emergency exits and safety equipment
Point out fire exits, extinguishers, first aid kit, and emergency assembly point.
Explain waste and recycling system
Show bin locations, recycling rules, and collection schedule.
Kitchen orientation
Show assigned storage space, shared equipment, cleaning expectations.
Laundry facilities orientation
Show machines, detergent, scheduling system (if any), and rules.
Introduce to existing residents
Facilitate introductions to current housemates. Consider a welcome coffee/dinner.
Add to community channels
Add resident to WhatsApp group, Slack, or community app.
Share community calendar
Inform about upcoming events, regular activities, and how to suggest events.
Provide local area guide
Share recommendations for nearby restaurants, shops, transport, and activities.
Schedule check-in call
Set a reminder to check in with the new resident after 1 week.
Collect emergency contact information
Get name, phone, email, and relationship of at least 2 emergency contacts.
House rules signed acknowledgment
Resident signs confirming they have read and understood all house rules.
File all documents securely
Store lease, inventory, photos, and signed documents in resident folder.
Update occupancy records
Update your PMS or spreadsheet with new resident details.
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First impressions set the tone for a resident's entire stay. The Move-in Experience Designer helps you create a structured, memorable onboarding process, from pre-arrival communications to the first-week welcome program.
Ideal for operators managing multiple properties or scaling their onboarding process. Customize the checklist to your brand, then export it as a reusable template for your team.
Residents form their opinion of your building inside the first three days. Wi-Fi works or doesn't. The room is clean or it isn't. Their welcome is warm or transactional. By day 3, they've already drafted the review they'll leave at month 12, even if they haven't written it yet.
A deliberate move-in design, pre-arrival comms, smooth check-in, day-0 welcome touch, day-3 introduction to housemates, moves NPS by 15-25 points and lengthens average stay by weeks. It's also the single highest-leverage operations investment you can make, because you're paying for it once and getting compounding retention benefits for the duration of every tenancy.
Day 1 chaos is the most common reason new operators get bad first-month reviews. Pre-build the checklist so day 1 is boring.
Each property's CM has invented their own move-in. Standardise on one template and remove the variance, especially for the first 72 hours.
Residents who quietly disengage in week 1-2 are the ones who don't renew. Re-design the move-in to lock retention before they unpack.
Your $200-$400/month price premium needs to be visible the moment a resident walks in. Design the move-in as a brand moment, not a logistics task.
NPS in the 20s often traces to move-in friction. The designer makes the fix concrete instead of motivational.
satisfaction lift from a structured move-in process
EC operator dataset
NPS point swing tied to first-72-hour experience
EC operator survey
window in which residents decide whether they'll renew
EC operator interviews
of churn-at-month-3 traces back to move-in week issues
EC operator data
Residents who arrive cold spend their first week confused. Send a welcome flow 7, 3, and 1 days before move-in.
If the move-in day is just key handover and a Wi-Fi password, you've signalled what kind of community you are. Make the welcome a ritual.
Broken AC, dirty room, missing furniture, every issue on day 0 weighs 10x in long-term satisfaction. Pre-walk every unit 24 hours before arrival.
Residents who don't meet a single housemate in week 1 are dramatically more likely to disengage. Create a structured intro mechanism.
The first week surfaces the issues that will or won't get fixed. A 10-minute check-in builds trust and catches problems early.
The first weekly events new residents attend shape their retention. Plan them deliberately.
Try it free →Trigger a 7-day survey to catch move-in issues before they fossilise.
Try it free →Track whether your move-in experience is producing the integration outcomes you want.
Try it free →Last reviewed: May 2026.
Our team helps coliving operators create exceptional move-in experiences that boost retention.
