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Rate your coliving community across 8 critical dimensions. Get a data-driven health score and actionable recommendations to build a thriving community.
Welcome process for new residents is structured and warm
Orientation tour covers all facilities and house rules
Buddy/mentor system pairs new residents with existing ones
Information pack (digital or physical) is comprehensive
First-week check-in happens within 3-5 days of move-in
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Score your community across 8 key areas, onboarding, engagement, events, communication, conflict resolution, space, diversity, and alumni network.
Receive an overall community health rating with individual dimension scores that highlight your strongest areas and biggest gaps.
Follow prioritized action items to strengthen weak areas, boost retention, and build a community that residents actively promote.
NPS is a useful number; community health is a predictive one. By the time NPS dips, the residents driving the drop have often already decided to leave. A community health scorecard catches the leading indicators, event attendance, resident-to-resident interaction, complaint volume, and shared-space utilisation, months before they show up in retention numbers.
Operators who run a community scorecard quarterly get 3-6 months of warning before retention slips. That's enough time to fix the programming, change the community manager, or address the noise complaint pattern before it becomes a wave of non-renewals.
Use it monthly to track the 2-3 dimensions trending soft, before they turn into a renewal hit at month 6.
Score 5-15 properties quarterly with the same rubric so you can see which properties (and which CMs) need intervention.
Healthy retention but leaving meaningful renewal upside on the table. The scorecard reveals which dimension is the cap.
A target's reported NPS can lie. Running the scorecard with the operating team surfaces the real community health pre-close.
CM transitions cause 10-20% community-health drops in the first 60 days. Score weekly to catch the issues fast.
higher renewal rates at properties with healthy community scores
EC operator dataset
score uplift at properties with a dedicated community manager
EC benchmarks
lead time community-health drops give before NPS slips
EC operator data
typical healthy community-health range (out of 100)
EC operator survey
A resident can be satisfied and still leave. Health measures whether they're integrated, not whether they're happy.
Community shifts in weeks, not quarters. Run the scorecard monthly during high-turnover periods.
The residents who never complain are often the ones about to ghost. Track engagement, not just feedback.
A scorecard without an action plan is a vanity metric. Every dimension needs a 'what do we do if it drops' playbook.
Community health varies by city, demographic, and stay length. Don't compare a young-pro London building to a digital-nomad Lisbon one.
Get a resident-voiced layer to complement the scorecard's behavioural data.
Try it free →Add a wellbeing dimension to round out the picture of community health.
Try it free →Translate scorecard insights into a programming plan that actually moves the metrics.
Try it free →Last reviewed: May 2026.
Our community experts help operators design engagement programs that boost retention and referrals.
