Community Health Scorecard
Rate your coliving community across 8 critical dimensions. Get a data-driven health score and actionable recommendations to build a thriving community.
How It Works
Rate Each Dimension
Score your community across 8 key areas, onboarding, engagement, events, communication, conflict resolution, space, diversity, and alumni network.
Get Your Health Score
Receive an overall community health rating with individual dimension scores that highlight your strongest areas and biggest gaps.
Act on Recommendations
Follow prioritized action items to strengthen weak areas, boost retention, and build a community that residents actively promote.
Onboarding Quality
Welcome process for new residents is structured and warm
Orientation tour covers all facilities and house rules
Buddy/mentor system pairs new residents with existing ones
Information pack (digital or physical) is comprehensive
First-week check-in happens within 3-5 days of move-in
Discuss Your Results with 800+ Coliving Operators
Join our free WhatsApp community to compare numbers, share strategies, and get answers from operators worldwide. No spam, no pitch, just real conversations.
Why community health predicts renewal better than any other metric
NPS is a useful number; community health is a predictive one. By the time NPS dips, the residents driving the drop have often already decided to leave. A community health scorecard catches the leading indicators, event attendance, resident-to-resident interaction, complaint volume, and shared-space utilisation, months before they show up in retention numbers.
Operators who run a community scorecard quarterly get 3-6 months of warning before retention slips. That's enough time to fix the programming, change the community manager, or address the noise complaint pattern before it becomes a wave of non-renewals.
Common Mistakes to Avoid
Confusing satisfaction with health
A resident can be satisfied and still leave. Health measures whether they're integrated, not whether they're happy.
Measuring once a year
Community shifts in weeks, not quarters. Run the scorecard monthly during high-turnover periods.
Ignoring the silent residents
The residents who never complain are often the ones about to ghost. Track engagement, not just feedback.
No action protocol
A scorecard without an action plan is a vanity metric. Every dimension needs a 'what do we do if it drops' playbook.
One-property comparisons
Community health varies by city, demographic, and stay length. Don't compare a young-pro London building to a digital-nomad Lisbon one.
Tools That Pair Well With This One
Satisfaction Survey Builder
Get a resident-voiced layer to complement the scorecard's behavioural data.
Try it free →Resident Wellbeing Index
Add a wellbeing dimension to round out the picture of community health.
Try it free →Community Event Planner
Translate scorecard insights into a programming plan that actually moves the metrics.
Try it free →Frequently Asked Questions
What is a community health scorecard?
What score should I aim for?
How often should I assess community health?
Who should complete the assessment?
How does community health affect business metrics?
What are the most impactful areas to improve?
How do I measure community engagement without being intrusive?
What role does the community manager play in health scores?
Need Help Building Community?
Our community experts help operators design engagement programs that boost retention and referrals.