Satisfaction Survey Builder

Regular resident satisfaction surveys are the single most important feedback mechanism for coliving operators. They reveal issues before they escalate, validate what's working, and provide data for continuous improvement. Yet fewer than 30% of operators conduct them systematically.

Timing matters. Move-in surveys (day 3-5) catch onboarding gaps. Monthly check-ins track trends. Quarterly reviews provide strategic insight. Exit surveys reveal why people leave — often the most valuable data. This tool generates appropriate questions for each timing.

Keep surveys short. Under 20 questions with a mix of 1-5 scales (fast to answer), multiple choice (structured data), and 1-2 open text questions (qualitative insight). Aim for under 5 minutes completion time. Response rates drop 50% for surveys over 10 minutes.

NPS (Net Promoter Score) is the gold standard metric for coliving: "How likely are you to recommend us?" (0-10). Promoters (9-10) minus Detractors (0-6) = NPS. Industry average is 35-45. Top operators achieve 60+. Track NPS monthly to see trends and correlate with operational changes.

The most actionable surveys combine quantitative scores (easy to track over time) with open-ended follow-ups ("Why did you give that score?"). Share results transparently with residents — this builds trust and shows you act on feedback. Even acknowledging a problem without an immediate fix demonstrates responsiveness.