Operator Health Score
A 5-minute audit that scores your coliving business across Marketing, Technology, Brand, Operations, and Community. Get a downloadable 30/60/90 day action plan tailored to your weakest dimension.
How It Works
Tell Us About Your Business
Three quick inputs — website, number of properties, years operating — so we can contextualize your benchmarks.
Score 25 Statements
Five questions across each of the 5 dimensions. Rate honestly on a 1-5 scale based on what is measurable today.
Get Your Action Plan
Overall health score, dimension breakdown, top 3 weaknesses with service recommendations, and a 30/60/90 day roadmap.
Tell us about your business
Three quick inputs, then 25 self-assessment questions. The whole audit takes ~5 minutes.
Discuss Your Results with 800+ Coliving Operators
Join our free WhatsApp community to compare numbers, share strategies, and get answers from operators worldwide. No spam, no pitch — just real conversations.
Why most coliving operators are flying blind
Coliving is one of the few real estate categories where operating quality matters as much as the underlying property. A great property in a great market with mediocre marketing, weak tech, and a thin community will lose to a worse property run brilliantly. We see this every quarter in our advisory work.
The problem: most operators have no honest, repeatable read on which of those operating layers is actually weakest. Founders over-index on the layer they personally enjoy (usually marketing or community) and ignore the silent killers — outdated PMS, undocumented SOPs, brand inconsistency, leaky onboarding flows. By the time the symptoms show up in occupancy or NPS, you're already 6 months behind.
The Operator Health Score gives you a structured, brutal read across the five layers in 5 minutes. It surfaces the dimension you're under-investing in, scores the gap, and produces a 30/60/90 day plan calibrated to your stage. It's not a magic answer — it's the diagnostic you need before you allocate the next quarter's time and capital.
Who this audit is built for
Five concrete scenarios where the Operator Health Score creates a clear next move.
You've launched 1-2 properties and you're not sure where the cracks are. Use the audit before your next funding round to surface weaknesses you can fix in 90 days.
You're at 3-10 properties and feel the wheels wobbling. The audit shows you which operating layer needs investment before you 2x the portfolio.
Run the audit per-country to see which markets are dragging the brand down. Per-dimension scores let you stack-rank where to send your COO next.
Send the audit to a portfolio operator and review the score together. Structured way to surface red flags before writing the next check.
Use the dimension scores as the agenda for a quarterly strategy session. Each dimension becomes a clear topic with a clear owner.
Auditing a target before you sign a master lease or franchise agreement? The Health Score gives you a defensible way to negotiate against weaknesses.
What you'll get
A branded PDF and an on-screen breakdown that makes the diagnosis impossible to ignore.
- Overall Health Score (0-100) with band: Excellent / Strong / At Risk / Critical
- Per-dimension percentages across Marketing, Tech, Brand, Operations, and Community
- Top 3 weaknesses with the specific service recommendation that fixes each
- 5 prioritised action items per dimension — calibrated to your stage and property count
- 30/60/90 day implementation roadmap with owners, dependencies, and KPIs
- Benchmark comparison: how your score stacks up against operators of similar scale
PDF is unlocked — share with co-founders, your board, or your operating team.
Why operators need a structured audit
of coliving brands have no documented brand or marketing audit cadence
EC operator survey
dimensions are typically below 60% on a first audit
EC advisory dataset
average score lift after a single 90-day plan
EC client outcomes
of operators run any audit on Tech or Operations annually
EC operator survey
The 5 mistakes operators make in self-assessment
Scoring your aspirations, not your reality
Score what is documented and measurable today. If you can't show the SOP, the dashboard, or the calendar, the score is 1 or 2 — not 4.
Ignoring the dimensions you're weakest in
Operators systematically over-rate the dimension they personally own. Have a co-founder or COO score independently and reconcile gaps.
Confusing activity with effectiveness
Posting on social media isn't a marketing strategy. Sending move-in emails isn't a community programme. Score the outcome, not the activity.
Treating the score as a one-off
A single audit is a snapshot. The compounding value comes from quarterly re-runs that show whether your interventions actually moved the score.
Not sharing the result
Audits that sit in a founder's inbox don't change behaviour. Walk the team through it within 7 days and assign owners per dimension.
Tools that pair with the Health Score
Use these to drill into the dimensions where you scored lowest.
Marketing Audit Quiz
Drill into the Marketing dimension with 30+ questions and a competitor benchmark.
Try it free →Occupancy Diagnostic
Diagnose why occupancy is below target across pricing, marketing, retention, and property factors.
Try it free →Community Health Scorecard
Score your community across 8 dimensions when the audit flags Community as your weak point.
Try it free →RFP Generator
When Tech is your weakest dimension, generate vendor RFPs across PMS, smart locks, payments, and more.
Try it free →Frequently Asked Questions
What is the Operator Health Score?
How long does the audit take?
What does my score actually mean?
Who should take this audit?
How is the score calculated?
What do I get in the PDF report?
How often should I re-run the audit?
Why these 5 dimensions?
Want a Walkthrough of Your Score?
Our team helps coliving operators turn audit findings into measurable improvements across marketing, tech, brand, operations, and community.